Grand View of the 3000 sq.ft showroom at GPL India.Customer service remains the focus area this year again in the GPL Group.The theme for the F.Y. 2009-10 was CUSTOMER.
Considering the customer to be of Paramount importance,the Theme finalized for this year is : -
UNDER COMMIT & OVER DELIVERY
To elaborate it further, it connotes that Team – GPL/IDN will make all possible efforts to surpass the expectations of the customers. For achieving the higher level of customer service, the processes within the organization are being re-defined to improve efficiency. It would be the committment of GPL group to keep clients always happy,providing for world class service.
UNDER COMMIT & OVER DELIVERY
To elaborate it further, it connotes that Team – GPL/IDN will make all possible efforts to surpass the expectations of the customers. For achieving the higher level of customer service, the processes within the organization are being re-defined to improve efficiency. It would be the committment of GPL group to keep clients always happy,providing for world class service.
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